We always care about the feedback from our customers. Here are some recommendations we have received in the past.
We always care about the feedback from our customers. Here are some recommendations we have received in the past.
July 22, 2010
Dear Maxine,
Over the past three years, you and your group of skilled nurses have helped us to expedite the care of our associate’s workers compensation injuries. Each of the nurse case managers has taken special care to help the injured associate work through the Texas WC system. Your company offers expertise to help the injured worker return to duty in the quickest time possible.
ProActive CM makes sure that the injured worker gets personalized attention. It does not matter the time of day or night. Your nurses answer questions in layman terminology. And conversely, voice injured worker’s concerns to the care provider in a language that they will understand. Several injured workers have commented to me about the wonderful help they received from their NCM. Everything from helping to get the necessary approvals to getting care provider appointments in a timely manner.
Our location employs approximately 200 associates, most of whom are Delivery Drivers traveling in a 17 state region. We service the casual dining restaurant industry. Our mission is to “be the innovative leader in providing customer satisfaction.” ProActive CM conducts their business in the same manner. I have recommended your company’s services to several of my peers. Your company truly is a partner in injury resolution.
Sincerely,
Shawn Whitham, PHR
Human Resources Manager
PFG Customized Distribution
McKinney, Texas
June 24, 2010
Dear Maxine,
I wanted to let you know how much myself and FirstFleet, Inc. appreciate the efforts of you, and the dedicated case managers you’ve assigned to manage and coordinate the care for our injured employees.
FirstFleet is a trucking company with equipment and employees in thirty-five locations nationwide. With over 1500 trucks and more than 1800 employees across the country we have a huge exposure on the workers’ compensation side with very large deductibles and difficult claims issues whether they are complicated by the catastrophic injuries sustained or by malingering claimants.
Over the years we have had the need for case management on many of our claims, so we’ve dealt with a great variety of case management companies and individual case managers. I can honestly tell you, that both you, and the nurse case managers you’ve assigned to our files, specifically Jo Ann Seger and Betty Markee, are two of, if not the, finest nurse case managers I’ve ever had the opportunity and good fortune to work with. Their dedication to making sure the medical treatment is appropriate, timely, and cost efficient is only eclipsed by their great compassion and caring for our injured employees. Both of these fine women have put in countless hours and worked tirelessly to ensure that our employees get the best care available, but also to ensure that FirstFleet’s resources are not squandered. The level of personal accountability is something you don’t see that often anymore. This accountability obviously starts from the top as you too step in and make sure everything is taken care of in the absence of the actual assigned case manager.
I would highly recommend that any of my peers given the charge of managing complicated workers’ compensation programs enlist the aid of ProActiveCM the minute a claim occurs to ensure that the injured employee receives the best available care in a compassionate and professional manner while at the same time safe-guarding the company’s financial resources by keeping the claim moving forward toward a timely return to work.
Best Regards,
Debra D. Darnall, SPHR
Director of HR & Risk Management
FirstFleet, Inc.
Aristotle is quoted as saying, “…We are what we repeatedly do. Excellence, then, is not an act but a habit”. Your efforts and results mirror what Aristotle taught us. Time and time again you have delivered the very best results in assisting our injured associates return to work. Our associates, adjusters, and doctors tell me how lucky we are to have Maxine involved as a team member in our claims process. You make a tremendous impact!
I want to personally “Thank You” for the excellent work you do for us.
Best Regards,
Ed Brady
I want to let you know how much we appreciated your presentation during TXANS 21st Annual Nonsubscriber Conference and Exhibition. TXANS Learning Labs are one of the most important components of TXANS conference as they provide much-needed answers to the challenges our employers face as Texas nonsubscribers.
Conference surveys show that attendees were very happy with the overall scope, content and quality of the educational sessions. In fact, I spoke with many people who said that your program was excellent.
We sincerely appreciate your professionalism both in terms of your preparation and presentation. Your efforts contributed to the success of TXANS 2011 Nonsubscriber Conference & Exhibition. I hope you will stay in touch and thank you again for all that you did.
Sincerely,
Steve Bent, CAE, CSFS, CWCP
Executive Director
TXANS